We hope you are thrilled with your Frida Florentina items but if for any reason you are unhappy with your purchase, you can return it to us for a refund.

If you wish return something, please do so within 10 days of receiving your order. Firstly, let us know by sending an email with your name, order number and the item(s) you wish to return to Then package up your return carefully, including a note of your name and order number in the parcel and keep your proof of postage.

Please send your returns to:

Frida Florentina
49 Colegate

All items need to be sent back in their original sellable condition and with any packaging intact to receive a full refund. Unfortunately we cannot reimburse any postage costs unless the item is faulty. 

We're sorry but we also cannot offer refunds on any earrings if they have been worn.

Once we have received your items, we will process your refund within 7 days to your original payment method.